Weak signal
The access point is too far away, or brick, stone, mirrors, floors or a storm shelter are in the way.
In-home Wi-Fi & network assessment
Is it your Wi-Fi, or is it your internet provider?
Most people blame the provider first. Sometimes they're right. We measure the inside of your house and the line coming into it, so you stop guessing and fix the right thing.
$150
In-home visit, only within 35 miles of Quail Springs Mall in Oklahoma City.
Includes 30 days of internet line monitoring.
Includes 30 days of internet line monitoring.
Assessment only: fixes and installation are quoted separately. The $150 is credited toward your project if follow-on work is over $500.
LatencyOutage, start and end logged
"The Wi-Fi is bad" can mean five different things
They all feel the same from the couch, and each one has a different fix. That's why buying another router or extender often just moves the problem to a different room.
Crowded air
Your network shares the air with every neighbor's network, and each one takes a turn talking.
Channels colliding
Networks on overlapping channels interfere, including your own access points stepping on each other.
Devices that can't join
The newest security settings look great on paper, but many thermostats, garage openers and other smart devices can't connect to them.
It isn't the Wi-Fi at all
Sometimes the house is healthy and the problem is the internet line coming in. That's what the monitoring answers.
What happens during the assessment
- 1
We map your Wi-Fi, room by room
We load your floor plan into NetSpot, professional Wi-Fi survey software, and walk the house taking measurements. You get heatmaps showing signal strength, noise, interference and dead spots, including the patio, garage and other outdoor spaces where you expect coverage.
- 2
We check what's competing with you
Every network we can hear, yours and your neighbors', with its channel and band. We also look for extra network names you may not know are there: an old extender, the provider's router still broadcasting, a printer's setup hotspot.
- 3
Settings before equipment
A lot of Wi-Fi trouble comes down to settings: crowded channels, the wrong channel width, a competing router, an access point in the wrong spot. Your written report lists what to change and whether you need any equipment at all. This is an assessment only; any fixes or installation are quoted separately.
- 4
We start watching your internet line
For the next 30 days, two servers check your connection from the outside every two minutes: one in Dallas and one in Boston, on two different providers. They record latency, jitter and packet loss, and log every outage with a start and end time.
Included: 30 days of line monitoring
Dated, timestamped evidence, not a hunch
You get a live page you can open any time. Over a few weeks the data becomes a baseline for your connection. Because we check from two cities on two different networks, a drop seen from both is your line, and a drop seen from only one is the internet in between.
- Latency: how fast your line answers
- Jitter: how steady that answer is
- Packet loss: whether anything gets lost on the way
- Outages: each one logged with a start and end time
- Two vantage points: Dallas and Boston, so one provider's bad day isn't blamed on your line
Works on most cable, fiber and DSL connections. Starlink and some fixed-wireless services share addresses and can't be checked from outside; we'll tell you during the visit.
If it is your provider
You have dated, timestamped evidence to put in front of them.
If it isn't
You skip a provider switch that wouldn't have fixed anything, and fix what will.
If you do need equipment, we'll tell you which kind
For most larger homes we recommend wired access points over wireless mesh. Each access point gets its own Ethernet cable back to a switch that also powers it, so the only wireless part is the last few feet to your device. Mesh units talk to each other over the air, and every hop uses airtime your devices also need.
Mesh can still be the right call in a smaller home or where cable can't reach. The heatmaps decide, not a sales pitch.
Read more: How we assess home Wi-Fi: mesh vs. wired access points · Check the Wi-Fi before you blame the provider
The assessment, plainly
- Price
- $150, all-in
- Service area
- Only within 35 miles of Quail Springs Mall in Oklahoma City. We don't offer the assessment outside that area
- Scope
- Assessment only. Fixes and installation are quoted separately
- Credit
- Applied to your project if follow-on work is over $500
- Monitoring
- 30 days of outside-in line monitoring from Dallas and Boston, included. After that, $1.99 a month, billed yearly, if you keep it
Questions
Do I need to change my internet provider or equipment first?
No. We assess what you have today. Changing equipment before you know what's wrong is how most people end up spending money twice.
Will you change my Wi-Fi name or password?
Not during the assessment. If you have us make changes afterward, we keep your network name and password the same whenever we can, so nothing in the house has to be set up again.
What happens after the 30 days of monitoring?
You'll have a month of baseline data on your line. To keep it running, monitoring is $1.99 a month, billed yearly ($23.88 a year). Your setup is already done, so there's no setup fee. More about line monitoring.
Can every internet connection be monitored?
Most cable, fiber and DSL connections can. Starlink and some fixed-wireless services put many homes behind one shared address, so there is nothing to check from outside. We check yours during the visit, before the 30 days start.
Do you come to my area?
The assessment is only offered within 35 miles of Quail Springs Mall in Oklahoma City. If you're farther out, internet line monitoring is still available: it's set up remotely on a 30-minute call, so you don't need to be in our area.
When is the $150 credited?
If you go ahead with follow-on work over $500, the $150 is applied to that project.
Request your assessment
Tell us a little about your home and what's going wrong, and we'll get you on the calendar. Available only within 35 miles of Quail Springs Mall in Oklahoma City.
Prefer to pick a time yourself? Book the in-home visit directly. Or call (405) 546-2753.